Privacy Policy
How we protect and handle your personal information at EnergyThinx
Introduction
At EnergyThinx, we believe privacy isn't just a legal requirement—it's fundamental to building trust with our game development community. This policy explains how we collect, use, and protect your personal information when you visit our website or participate in our 3D game level design programs.
We're committed to transparency. You'll find straightforward explanations here, not legal jargon that requires a law degree to understand. If something isn't clear, reach out to us directly.
Information We Collect
We collect information in several ways, depending on how you interact with our services:
- Contact information you provide when inquiring about our programs (name, email, phone number)
- Educational background and experience details from program applications
- Website usage data through cookies and analytics tools
- Communication records when you contact our support team
- Technical information like IP address, browser type, and device information
- Portfolio materials and project submissions during course enrollment
We don't collect sensitive personal data unless specifically relevant to your educational needs. For example, we might ask about accessibility requirements to better support your learning experience.
How We Use Your Information
Your information helps us provide better educational services and communicate effectively with prospective students:
- Responding to inquiries about our 3D game level design programs
- Processing applications and enrollment for upcoming courses
- Sending relevant updates about program schedules and industry insights
- Improving our website functionality and user experience
- Providing technical support and educational guidance
- Analyzing trends to develop better course content
We don't sell your information to third parties. Period. We also don't spam you with irrelevant marketing—our communications focus on educational opportunities and industry developments that matter to aspiring game developers.
Your Privacy Rights
You have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you.
Correct Information
Update or fix any inaccurate details in your records.
Delete Your Data
Request removal of your personal information from our systems.
Limit Processing
Restrict how we use your information for specific purposes.
Data Security and Protection
We take data protection seriously, implementing multiple layers of security to safeguard your information:
Technical Safeguards: We use SSL encryption for data transmission, secure servers with regular security updates, and restricted access controls for staff members who handle personal information.
Operational Security: Our team receives regular privacy training, we conduct periodic security audits, and maintain incident response procedures for any potential breaches.
While we implement industry-standard security measures, no system is completely foolproof. We'll notify you promptly if any security incident affects your personal information.
Data Retention and Deletion
We don't keep your information longer than necessary. Here's our approach to data retention:
- Inquiry records: Deleted after 2 years if no enrollment occurs
- Student records: Maintained for 7 years after program completion for certification purposes
- Website analytics: Anonymized after 26 months
- Marketing communications: Removed immediately upon unsubscribe request
- Support communications: Archived after 3 years for quality improvement
Some information may be retained longer for legal compliance or legitimate business interests, but we'll always use the minimum retention period possible.
Third-Party Services and Sharing
We work with select service providers to deliver our educational programs effectively. These partnerships are carefully managed:
Educational Technology Platforms: We use learning management systems and video conferencing tools that may process student data under strict privacy agreements.
Analytics and Website Services: Google Analytics and similar tools help us understand website usage, but we've configured these services to respect visitor privacy.
Communication Tools: Email service providers and customer support platforms process communications according to their own privacy policies, which we've reviewed for compliance.
All third-party providers must meet our privacy standards and are contractually obligated to protect your information according to applicable privacy laws.
International Data Transfers
Since we operate in Taiwan but may use international service providers, your information might be transferred outside Taiwan. When this happens, we ensure adequate protection through:
- Selecting providers in countries with adequate privacy protection laws
- Implementing contractual safeguards for data protection
- Regular compliance monitoring of international partners
- Ensuring any transfers comply with Taiwan's Personal Data Protection Act
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site:
Essential Cookies: Required for basic website functionality, including form submissions and security features.
Analytics Cookies: Help us understand visitor behavior and improve our content and user experience.
Preference Cookies: Remember your settings and preferences for future visits.
You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use advertising cookies or tracking pixels for marketing purposes.
Updates to This Policy
Privacy laws and our business practices evolve, so we may update this policy periodically. When we make significant changes, we'll notify you through:
- Email notification to current students and recent inquirers
- Prominent notice on our website homepage
- Updated effective date at the bottom of this policy
Minor updates (like contact information changes) won't trigger notifications, but we'll always maintain the revision date for your reference.
Privacy Questions and Contact
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Contact us through any of these methods:
Email: help@energythinx.com
Phone: +886423913489
Address: No. 21號, Hansheng East Road, Banqiao District, New Taipei City, Taiwan 220
We aim to respond to privacy requests within 30 days. For urgent matters, please mention "Privacy Request" in your subject line for faster processing.
This Privacy Policy is effective as of January 15, 2025, and was last updated on January 15, 2025.